Privacy Policy

Under 13: we do not knowingly collect data from children.

Summary

Personal data is used to process orders, deliver garments, and support the shopping experience.
Cookies include essential, analytics, and optional marketing types you can control.
We share data with payment processors (PayPal, Stripe, Airwallex), shipping carriers, analytics, and when law requires.
You can access, correct, delete, or opt out of marketing; CCPA/CPRA and GDPR rights apply where relevant.

1) What personal data we collect

thados collects only what is needed to fulfill orders with care and to maintain a seamless, confident shopping experience.

Identity details: name and account credentials you provide.
Contact details: email address and shipping address.
Order and transaction details: items purchased, order totals, and payment method details processed by our payment partners (see Sharing below).
Support interactions: messages you send to our customer support.
Technical data and cookies: IP address, device and browser type, pages viewed, session identifiers, approximate location derived from IP, and timestamps.

2) Why we process your data

Data is processed to deliver beautifully, protect your account, and refine the experience.

Order fulfillment and delivery: to process payments, ship purchases, and send status updates.
Customer support: to respond to questions, requests, and service needs.
Security and fraud prevention: to protect accounts, transactions, and our services.
Legal and compliance: to meet tax, accounting, and regulatory obligations.
Analytics and performance: to understand site usage and improve design, fit, and navigation.
Marketing (optional): to send style updates or offers if you opt in; you may opt out at any time.

3) Cookies and similar technologies

Cookies help thados keep your bag intact, remember preferences, and understand how the site is used.

Essential cookies: required for core functions like sign-in, cart, and checkout.
Analytics cookies: measure pages viewed and features used to improve performance.
Optional marketing cookies: support more relevant messages; disabled or removable via your browser settings.

4) When and with whom data is shared

We share data with trusted partners who enable secure payments, timely delivery, site performance, and legal compliance.

Payment processors: PayPal, Stripe, and Airwallex process transactions and related fraud checks.
Shipping carriers: third‑party delivery partners use contact and address details to deliver orders.
Analytics providers: aggregated usage data helps improve site reliability and experience.
Professional service providers: operational vendors (e.g., hosting or support tools) under confidentiality obligations.
Legal authorities: when required to comply with applicable law, enforce our terms, or protect rights and safety.

5) Data retention

We keep data only for as long as it is needed for the purposes listed above.

Order records are retained to fulfill purchases and meet tax and accounting requirements.
Account details are kept while your account remains active; you may request deletion.
Analytics data is retained for periods appropriate to measure performance and trends.
We retain information to resolve disputes, prevent fraud, and comply with legal obligations.

6) Your rights

Depending on your location, you may exercise privacy rights over your personal data.

Access: request a copy of the personal data we hold about you.
Correction: ask us to fix inaccurate or incomplete details.
Deletion: request deletion of your personal data where applicable.
Portability: receive certain data in a portable format where feasible.
Objection and restriction: object to or restrict certain processing, including analytics or marketing where applicable.
Marketing choices: opt out of promotional emails at any time and adjust cookie preferences via your browser.

California (CCPA/CPRA): You may request to know, access, correct, or delete personal information and to opt out of certain sharing for cross‑context behavioral advertising where applicable. We will respond to verifiable requests and will not discriminate for exercising these rights.

EEA/UK (GDPR): You may request access, rectification, erasure, restriction, portability, or object to processing based on legitimate interests. You also have the right to lodge a complaint with your local supervisory authority.